Returns Policy

Returns and Exchanges

Merchandise in the original gift wrap or packaging may be returned for a full refund (less shipping) or for an exchange within seven days of the order arrival date. All returns are subject to a refund processing fee of 3% unless payment is made with Bitcoin,

Returns after seven days and no more than fourteen days of the order arrival date are eligible for store credit only.

Please return merchandise, fully insured to:

Ricco Gallery
P.O. Box 883
Shepherdstown, WV 25443

Returned packages must be shipped signature-required via certified or insured mail. Please note that Ricco Gallery is not responsible for the cost of shipping returns, exchanges, and/or any modified orders.

*No refunds or store credit for jewelry that has been custom-made.

Order Cancellation Policy

If the order is cancelled before your purchase is shipped but after the charge has been made on your credit card, there will be a 3% refund processing fee on the total amount charged.  If payment is made with Bitcoin, no refund fees are charged.